Welcome to XIGANGWX. Our Refund Policy outlines the terms and procedures for requesting refunds for products purchased from our store. We’re committed to ensuring your satisfaction and providing a seamless shopping experience. Please take a moment to review this policy and feel free to contact us at marketing@xigangwx.com if you have any questions.

  1. Eligibility for Refunds

1.1. To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging.

  1. Refund Process

2.1. To initiate a refund, please contact our customer support team at marketing@xigangwx.com within the eligible timeframe. Provide your order details and reason for the refund request.

2.2. Our team will review your request and provide further instructions, including the return shipping address.

2.3. Once we receive the returned item and verify its condition, we will process the refund.

  1. Non-Refundable Items

3.1. Certain items, such as personalized or customized products, are non-refundable unless they arrive damaged or defective.

3.2. Sale and clearance items are also non-refundable.

  1. Return Shipping

4.1. The cost of return shipping is the responsibility of the customer, unless the item is being returned due to damage or defect.

  1. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us at marketing@xigangwx.com with photos of the item and packaging. We will provide instructions for returning the item and processing a replacement or refund.

  1. Changes to Refund Policy

6.1. We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of the website and purchases from our store after changes are made constitutes acceptance of the revised policy.

  1. Contact Us

If you have any questions or concerns about our Refund Policy or the refund process, please contact us at marketing@xigangwx.com

Contact Information:

Email: marketing@xigangwx.com
Thank you for choosing XIGANGWX. We’re here to ensure your satisfaction and provide a smooth and transparent refund process.

Your Satisfaction. Our Priority. Trust the XIGANGWX Refund Policy.